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How NIE Networks is responding to COVID-19

Important information for customers on how our services are adapting during this period.

Supporting vulnerable customers

We are committed to providing the best possible service for all of our customers. We run a number of schemes to support and help more vulnerable people living in our community including:

Password scheme – working with electricity suppliers, we will deliver a pre-agreed password to the customer before being allowed to enter a property. This reassures customers that our employee is a genuine caller.

QuickCheck scheme – working with the PSNI, we are part of the QuickCheck scheme which provides an independent telephone check to ensure our employees are genuine.

We also seek to make a positive impact in the community through sustainable initiatives and charitabe outreach programmes.