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Cookie Policy

About NIE Networks

Northern Ireland Electricity Networks Limited (Company No. NI26041) (‘NIE Networks’) is the owner of the electricity transmission and distribution networks in Northern Ireland and the operator of the electricity distribution network which transports electricity to over 895,000 customers.

If you have any question relating to this policy, or about how NIE Networks your personal information, you can see our Privacy Statement here, write to the Data Protection Officer, NIE Networks, 120 Malone Road, Belfast BT9 5HT or email us.

What are cookies?

Our website (www.nienetworks.co.uk) uses cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website to distinguish you from other users. This helps us to provide you with a good experience when you browse our website, preventing fraud and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree to the use of cookies. Cookies contain information that is transferred to your computer's hard drive. Most web browsers allow control of cookies through settings. You can remove any cookies already stored on your computer, but these may prevent you from using parts of our website.

How NIEN Networks use cookies and other tracking technologies

We use the following cookies:

Necessary cookies. Necessary cookies enable core functionality on our website. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. Please note that disabling all cookies may prevent you from using parts of our website. Some technical details of your visit may be logged by the server, including IP addresses, searched terms and the user agent (browser-type and operating system). This information will only be used for statistical and other administrative purposes.

Analytics cookies. Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. This website uses Google analytics, a web analytics service provided by Google Inc. (‘Google’). Google analytics uses ‘cookies’, which are text files placed on your computer, to help us to analyse how the site is used. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. NIE Networks will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by google.

Preferences cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). If you choose not to allow preferences cookies, this may impact on your experience of the site. For example, you may have to re-enter information that would have ordinarily been stored as a cookie.

Social media cookies. We use third party social sharing plugins, to allow you to share certain pages of our website on social media. These plugins place cookies so that you can correctly view how many times a page has been shared. Third party cookies may cookies record your visit to our website, the pages you have visited and the links you have followed and share this information with third parties. We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. YouTube will not store personally identifiable cookie information unless you play one of the embedded videos on the website.

Which cookies are used on our website?

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Necessary cookies

Cookie name Description Link to provider privacy notice Expiry
CMSCsrfCookie Ensures visitor browsing security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. https://www.kentico.com/privacy-policy Session
JSESSIONID Preserves users states across page requests. https://www.kentico.com/privacy-policy Session
local_storage_support_test The cookie is used in context with the local-storage function in the browser. This function allows the website to load faster by pre-loading certain procedures. https://twitter.com/en/privacy Persistent
_hjFirstSeen Hotjar Cookie - This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. https://www.hotjar.com/legal/policies/privacy/ Persistent

Analytics Cookies

Cookie name Description Link to provider privacy notice Expiry
_dc_gtm_UA-# Used by Google Tag Manager to control the loading of a Google Analytics script tag. https://policies.google.com/privacy 1 day
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. https://policies.google.com/privacy 2 years
_gat Used by Google Analytics to throttle request rate. https://policies.google.com/privacy 1 day
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. https://policies.google.com/privacy 1 day
_hjAbsoluteSessionInProgress This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice. https://www.hotjar.com/legal/policies/privacy/ 1 day
_hjid Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. https://www.hotjar.com/legal/policies/privacy/ 1 year
_hjIncludedInPageviewSample Determines if the user's navigation should be registered in a certain statistical placeholder. https://www.hotjar.com/legal/policies/privacy/ 1 year
_hjTLDTest Detects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service. https://www.hotjar.com/legal/policies/privacy/ Session
collect Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. https://policies.google.com/privacy Session
events/1/3bde8801a0 The default Browser agent configuration does not retain any personal data as defined by common privacy laws such as the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). https://docs.newrelic.com/docs/browser/browser-monitoring/page-load-timing-resources/new-relic-cookies-used-browser Session
li_sugr Used by the social networking service, LinkedIn. Used to make a probabilistic match of a user's identity outside the Designated Countries https://www.linkedin.com/legal/privacy-policy 3 months

Preferences Cookies

Cookie name Description Link to provider privacy notice Expiry
lang Remembers the user's selected language version of a website. https://www.kentico.com/privacy-policy Session

Social Media Cookies

Cookie name Description Link to provider privacy notice Expiry
__widgetsettings This cookie is set by Twitter - The cookie allows the visitor to share content from the website onto their Twitter profile. https://twitter.com/en/privacy Persistent
_fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. https://en-gb.facebook.com/policy.php 3 monhs
ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. https://policies.google.com/privacy Session 
bcookie Used by the social networking service, LinkedIn, for tracking the use of embedded services. https://www.linkedin.com/legal/privacy-policy 2 years
bscookie Used by the social networking service, LinkedIn, for tracking the use of embedded services. https://www.linkedin.com/legal/privacy-policy 2 years
d/px Collects data on visitors' preferences and behaviour on the website - This information is used to make content and advertisement more relevant to the specific visitor. https://policies.google.com/privacy Session
fr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. https://en-gb.facebook.com/policy.php 3 months
IDE Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. https://policies.google.com/privacy 1 year
lang Set by LinkedIn when a webpage contains an embedded "Follow us" panel. https://www.linkedin.com/legal/privacy-policy Session
lidc Used by the social networking service, LinkedIn, for tracking the use of embedded services. https://www.linkedin.com/legal/privacy-policy 1 day
lissc Used by the social networking service, LinkedIn, for tracking the use of embedded services. https://www.linkedin.com/legal/privacy-policy 1 year
test_cookie Used to check if the user's browser supports cookies. https://policies.google.com/privacy 1 day
tr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. https://en-gb.facebook.com/policy.php Session
UserMatchHistory Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. https://www.linkedin.com/legal/privacy-policy 29 days
VISITOR_INFO1_LIVE Tries to estimate the users' bandwidth on pages with integrated YouTube videos. https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data 179 days
YSC Registers a unique ID to keep statistics of what videos from YouTube the user has seen. https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data Session
yt-remote-cast-installed Stores the user's video player preferences using embedded YouTube video. https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data Session
yt-remote-connected-devices Stores the user's video player preferences using embedded YouTube video. https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data Persistent
yt-remote-device-id Stores the user's video player preferences using embedded YouTube video. https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data Persistent
yt-remote-fast-check-period Stores the user's video player preferences using embedded YouTube video. https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data Session
yt-remote-session-app Stores the user's video player preferences using embedded YouTube video. https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data Session
yt-remote-session-name Stores the user's video player preferences using embedded YouTube video. https://www.youtube.com/intl/ALL_uk/howyoutubeworks/our-commitments/protecting-user-data Session

How to accept or reject cookies

When you visit our website for the first time, you will be shown a consent management notice explaining the use of cookies by us, our partners and third parties. You'll be able to learn more about the specific cookies in use and how to control them. We will remember your preferences and may ask you periodically to confirm these preferences. You are able to change your preferences and withdraw your consent at any time by click the black triangle button in the bottom right hand corner of the website.

We will remember your cookie preferences for 12 months after which we will ask you to refresh them. Cookies already on your device will remain until you clear cookies from your browser. If you clear all cookies on your browser, this will also remove your cookie preferences on this website, and you will have to refresh these at your next visit. If you use incognito or private browsing mode, you will have to refresh your cookie preferences at each visit.

Control of cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of your internet browsing experience.

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

If you would like to find out more about privacy, cookies and their use on the internet, you may find the following links useful:

You can opt out of being tracked by Google Analytics across all websites at https://tools.google.com/dlpage/gaoptout.

You can opt out of the collection and use of your information for ad targeting by visiting https://www.aboutads.info/choices and https://www.youronlinechoices.com/uk.

Changes to our cookie policy

We may change our cookie policy from time to time to be in compliance with applicable data protection laws. You can check when it was last updated at the beginning of our policy.

Northern Ireland Electricity Networks Limited © 2020

Northern Ireland Electricity Networks Limited - Registered in Northern Ireland - Registered No: NI26041
Registered Office: 120 Malone Road, Belfast, BT9 5HT