Got a question? Get in touch with our Customer Services team

Customer Helpline

Our Customer Helpline is open 24 hours a day, 7 days per week to report a loss of electricity supply or hazard.

For general enquiries our customer service team is available on the same number between 8.30am - 5.00pm Monday to Friday (excluding Public & Bank Holidays).

Live Chat

Chat with us for any general enquiries. Our Customer Service Agents are available to chat between 7.30am – 11.30pm Monday to Sunday (including Public and Bank Holidays).

To report a loss of electricity supply or a hazardous situation outside of these hours, please contact our Customer Helpline on 03457 643 643 which is open 24 hours per day, 7 days per week.

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Our social media team are available Monday to Sunday from 07.30-23.30 including bank holidays.

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