Important information for customers on how our services are adapting during this period.
We need to check every customer's meter even if you've a keypad meter and send readings to your electricity supplier (who is my supplier?).
We want to ensure the equipment's safe to use and we want to check meters are giving us accurate, up to date information which helps customers easily switch electricity suppliers.
If your electricity meter is inside your property or behind closed gates, our meter reader will contact you to ask for access. The meter reader will only need access to your meter for a couple of minutes to take the reading.
Yes, you can provide your own meter reading by calling us on 03456 093030 or you can submit your reading online.
No. Due to the volume of home visits that our meter readers carry out every day, it is impossible to provide specific appointments. If you are not at home when the meter reader calls, they will leave a card advising you if they will be back in the area. Alternatively you can submit your own reading online or by phone.
If you have a keypad meter installed in the property, then yes, you will need to have your meter read or provide a meter reading.
We will pass your meter read to your electricity supplier who will issue your bill. If you have a pay-as-you-go or keypad meter the information will be used to keep your account up to date.
You will receive the amount of electricity you have paid for and the reading will have no effect on you the customer.
No. This cost will be rolled into the network charges.
If you are having problems using or topping up your keypad meter, please contact your energy supplier - here's a list of home electicity suppliers.
Please get in touch with us if you have no power at all to your keypad meter or you think your meter is faulty.
Keypad top ups aren't something we deal with at NIE Networks but here's a list of supplier information about top ups:
If your top-up card states NIE energy then your supplier is Power NI [link opens in a new window]. Here's a full list of suppliers.
Keypad top ups aren't something we deal with at NIE Networks but here's a list of links to help and support for keypad meters from electricity suppliers [all links will open in a new window]:
If you're thinking of getting a Keypad meter installed at your property, you will need to contact your electricity supplier. Here's a list of links to help and support for keypad meters from electricity suppliers in Northern Ireland [all links will open in a new window]:
At Northern Ireland Electricity Networks (NIE Networks), we read all electricity meter every three months. Our meter readers may visit your property between 8am and 8pm Monday to Friday or 9am to 1pm on Saturdays. If you are not at home when we call, we will leave you a card advising you when we will next be in your area.
We pass these readings on to your electricity supplier. If you are a pay-as-you-go customer, this information is used to update your account. Some electricity suppliers will ask you to submit meter readings in between our visits. You can do this directly with them or with us. We will still call at your home or business even if you do give regular readings to your supplier.
Do you get a regular bill from your electricity supplier? Read popular questions about credit meters >
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