Planned work

We will notify you when any planned work will affect your home or business and give you a minimum of three days notice before we turn off your electricity for planned work. Where possible we will give you more notice.

You should receive a postcard from NIE Networks that provides you with the times and dates of the planned work. If you have any queries, you can contact our customer helpline on 03457 643 643.

At Northern Ireland Electricity Networks (NIE Networks), we have teams of engineers and linespeople working on our network everyday to maintain, upgrade and extend our network to connect new homes and businesses.

To enable our teams to work safely, we sometimes cut electricity supply temporarily to parts of our network. In some circumstances this will leave groups of customers without power for a short period.

You should make alternative arrangements for your electricity supply while programmed work on the electricity network takes place. Read our tips on how to prepare for your electricity to go off for planned work.

To enable our employees to work safely, there are several reasons why we need to plan a cut to your electricity supply for a short period, including maintaining and refurbishing overhead lines and underground cables, connecting new customers, both domestic and business, to the network and carrying out emergency repairs.

If you feel you cannot do without electricity during daytime working hours you may wish to invest in a generator. Businesses should include planned and unplanned interruptions of electricity supplies in their business risk contingency plans. Should you decide to use a generator, for safety reasons it is essential that it is connected by an NICEIC approved electrician.