Supporting vulnerable customers

We are committed to providing the best possible service for all of our customers. We run a number of schemes to support and help more vulnerable people living in our community including:

Password scheme – working with electricity suppliers, we will deliver a pre-agreed password to the customer before being allowed to enter a property. This reassures customers that our employee is a genuine caller.

QuickCheck scheme – working with the PSNI, we are part of the QuickCheck scheme which provides an independent telephone check to ensure our employees are genuine.

We also seek to make a positive impact in the community through sustainable initiatives and charitabe outreach programmes.