The box which houses your electricity trip switches is called a consumer unit and is the property of the home owner. If you need to replace the consumer unit then you will need to get an electrician or electrical contractor to do this for you.
In order to work safely, your electrician may need the electricity to be disconnected temporarily. If this is the case please call our customer helpline number on 03457 643 643, in advance of the work being done.
Our metering team will agree a suitable date and time to call to your property to arrange this temporary disconnection.
Under no circumstances is your electrician/electrical contractor allowed to remove NIE Seals or equipment to complete this work as it is illegal to do so.