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What happens if I'm unhappy with the outcome of my complaint?

If you're unhappy with our decision you can ask for your complaint to be looked at again by our Managing Director. Please write to:

Managing Director
NIE Networks
120 Malone Road
Belfast, BT9 5HT

We will reply to all complaints received within 10 working days.

If you're unable to have your complaint resolved to your satisfaction, or if at any time you are unhappy with our response, The Consumer Council,  an independent body, may be able to help. Please contact 0800 121 6022 /

Alternatively you can write to:
The Consumer Council
Floor 3 Seatem House,
28-32 Alfred Street
Belfast, BT2 8EN