What happens if I'm unhappy with the outcome of my complaint?

    If you're unhappy with our decision you can ask for your complaint to be looked at again by our Managing Director. Please write to:

    Managing Director
    NIE Networks
    120 Malone Road
    Belfast, BT9 5HT

    We will reply to all complaints received within 10 working days.

    If you're unable to have your complaint resolved to your satisfaction, or if at any time you are unhappy with our response, The Consumer Council,  an independent body, may be able to help. Please contact 0800 121 6022 / complaints@consumercouncil.org.uk  

    Alternatively you can write to:
    The Consumer Council
    Floor 3 Seatem House,
    28-32 Alfred Street
    Belfast, BT2 8EN