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Power Cut Help

No power? Here's what to do


1. Trip switches and fuses

Check your trip switches and fuses to make sure they are all working correctly.


2. Are your neighbours off?

Check your neighbours have electricity.


3. Do we know about your power cut?

Powercheck provides real-time fault information map – is your power cut on it?

Check For Power Cuts


4. Have you reported it?

Make sure we know about it. Report it using our online reporting tool or call us on 03457 643 643.
Please note: If it's a dangerous situation, please call us immediately.

Report A Power Cut


5. Have your MPRN to hand

You will need to confirm your address or MPRN, which is a unique number for your property. This can be found on your electricity bill or meter reading card.

We will identify your property with your Meter Point Reference Number (MPRN) or your postcode and house number. Have these handy when contacting us.

Keep safe: Never approach broken lines or damaged poles. Report a dangerous situation by calling us on 03457 643 643

6. Other advice

  • Turn off electric cookers, heaters and sensitive electrical equipment such as TVs and computers.
  • Leave on a light so that you know when the power is back on.
  • Check on elderly, vulnerable neighbours or relatives. Find out about our Critical Care information service 
  • If you are using a generator be careful where you site it in case of carbon monoxide poisoning. Make sure there is plenty of air flow around the generator to supply oxygen and remove the fumes.


Download our factsheets below.

Protecting Appliances Protecting Tropical Fish

Need More Help?

If you need further help or assistance don't hesitate to contract us using the link below.

Contact Us