The Medical Care Register is a service to give people who rely on electricity for healthcare needs
up-to-date information during a power cut or a planned interruption to your supply. If you are on the register and your property loses power, we can arrange for crews to prioritise getting your power back on as quickly as possible. We recognise your phone number when you call us, and we will make sure that we give you the most accurate information that we have about the estimated time it will take us to restore power to your premises so that you can make informed choices about your healthcare needs while you have no power.
There are 966,000 properties connected to our network. Currently, 27,000 properties are on our Medical Customer Care Register. It is vital that these households have plans in place for if they lose power. We will not provide a generator for your property during severe weather events.
