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I have a power cut, what should I do?

  • Check your trip switch – this checks if it is a problem with the electrics in your property.
  • If possible – see if your neighbours are also without power or if the street lights are off.
  • Check for power cuts in your area. Powercheck provides real-time fault information map – is your power cut on it?
  • Report it online if you can't see the power cut in your area or message us on WhatsApp.

    Scan the QR code with your mobile phone to chat to us on WhatsApp now.

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  • Have your Meter Point Reference Number (MPRN) or your postcode and house number handy.
  • Keep safe: Never approach broken lines or damaged poles. Report a dangerous situation by calling us on 03457643643.