We have an Emergency Response Plan which comes into effect when weather forecasts indicate that severe weather is likely. It suspends all normal activities and alerts us and our partner organisations of the need to provide additional resources.
Under the plan we must direct all our resources to Local Incident Centres in the areas that are affected by the severe weather. For example, for Storm Éowyn we expanded our contact centre into a second location in Belfast to increase the number of calls we could receive from people who had lost power.
We put our Emergency Response Plan was in effect from 23 January until power was restored to all homes and businesses.
