What compensation you can claim depends on how severe the weather was. This is set out in our licence.
Our licence defines a ‘severe weather event’ as one where the number of high-voltage faults experienced as a result of the event is 13 times higher than the daily average number of high-voltage faults. As Storm Éowyn went over this threshold it is classified as a severe weather event, so the standards do not apply and you cannot claim compensation.
