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Choose required connection type:
- Domestic connection
- Commercial connection
- Multiple domestic connections
- Multiple commercial connections
- Disconnection
- Load change
- Alteration
- Generation connection (G98/NI) stage 1 registration
- Generation connection (G98/NI) stage 1 commissioning
- Generation connection (G98/NI) stage 2 application
- Generation connection (G98/NI) stage 2 registration
- Generation connection (G98/NI) stage 2 commissioning
- Generation connection (G99/NI)
- Generation connection (G99/NI Fast Track)
- DFI Streetlighting
Disconnection|
Our online applications service is currently in beta version. We would welcome any feedback on how we can improve this service for our customers.
Please get in touchThe Disconnection Process
What you need before you start
The following is a list of things you will need in order to successfully complete your application.
Note: You will be able to save your application and return to complete it when it suits you.
Disconnections
Disconnection Confirmation
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Submit an application form
Step 1
Submit an application form
Play VideoApply online here.
To help you complete your application please refer to our help video below or select the 'What you need before you start' option above.
YOU
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Receive an acknowledgement
Step 2
Receive an acknowledgement
If you submit your application online you will receive confirmation via email.
Once we review your application, you will receive a confirmation email with your job reference number. One of our advisors will then contact you if needs be to discuss your application.
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Quotation
Step 3
Quotation
We will provide you with a formal quotation within 15 days provided we have all relevant information (what you need before you start).
Your quotation will be valid for 90 days, after which time the quote will expire and if we need to re-issue a quote the costs may increase.NIE Networks
15 DAYS
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Accept terms & payment
Step 4
Accept terms & payment
You can accept our terms online if using our online payment system or return your signed Acceptance of Terms by post to our Danesfort address listed below.
Connections Customer Liaison
NIE Networks
Danesfort
120 Malone Road
Belfast
BT9 5HTYou can pay in multiple ways:
- Online payments (Debit/Credit)
- Online Banking (Bank Transfer / BACS)
- ChequeYOU
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Legal consents
Step 5
Legal consents
Play videoYou may need to get permission from third party landowners or government bodies including the Department for Infrastructure before work can commence.
If there is any variation, we may need to issue you with a requote including revised terms for your job.3 MONTHS
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Notify your supplier
Step 6
Notify your supplier
You'll need to confirm details of disconnection with your supplier.
YOU
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On-site construction
Step 7
On-site construction
Play VideoOnce we’ve received full payment (if applicable) and all legalities have been obtained we will contact you to agree a date to start your work. Please prepare your site according to the design agreed and ensure your electrician’s work is complete.
Watch our short Construction video for advice on preparing your site
NIE Networks
6-8 WEEKS
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Safety message
Step 1
Safety message
The safety of the general public, employees and environment is our priority. Construction or demolition work carried out near the electricity network can put you at risk from injury and cause inconvenience to customers in surrounding areas.
You should exercise extreme caution when working in the vicinity of underground cables and overhead power lines by following the practical guidelines:
- Contact NIE Networks at the planning stage, by applying online or by downloading an application form and sending it in by post.
- Do not attempt to connect/disconnect electricity services yourself.
- Always treat electricity services as live unless it is confirmed dead by NIE Networks.
- If you have any queries you can contact us or call our customer helpline on 03457 643643.
Site safety should be in accordance with HSE Guidance Note GS6 (Avoidance of Danger from Overhead Lines) and HSE Booklet HSG47 (Avoiding Danger from Underground Services) [links open in a new window].
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Site layout plan
Step 2
Site layout plan
Please provide a plan at an appropriate scale (our preference is 1:500). Please show the outline of your house on the site and your meter position.
Compatible file types:
- AutoCAD (.dwg format, version 2010 or later)
- Adobe Acrobat (.pdf format)
The maximum file size is 50 MB. -
MPRN or Meter Serial Number for the site address
Step 3
MPRN or Meter Serial Number for the site address
In order to process a disconnection, please provide either your:
- MPRN (this is an 11 digit number that begins with 8 and can be found on your electricity bill) or;
- Meter serial number (this can be found on the front panel of the meter, e.g. YH0124).
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Photo of meter
Step 4
Photo of meter
Please provide an image of your current meter position.
Compatible file types:
- Image files (.bmp, .gif, .jpg, .jpeg, .png, .tif, .tiff)The maximum file size is 50 MB.
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Address & contact details
Step 5
Address & contact details
To complete your application you will need to provide information for the following sections:
- Correspondence details
- Site details including site contact details (please specify, if this is different)
- Payment details (contact details of the person paying for the disconnection)
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When do you need the work done?
Step 6
When do you need the work done?
If possible please indicate your timescales. When considering your date of completion, please refer to the connections process timeline as your connections work may take up to 3 months to complete.
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What service do you need?
Step 1
What service do you need?
We have developed guide prices and timescales to assist you with your connections application.
Note: These prices are for guidance only. Depending on the complexity of your requirements, the cost of your connection may increase. Your full quotation will be based on the costs outlined in the Schedules listed in our Statement of Charges.
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Working close to electricity equipment
Step 2
Working close to electricity equipment
If you are planning to work near or around overhead electricity lines please notify us by contacting our customer helpline on 03457 643 643 as soon as possible, before the work starts.
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Turn my power off urgently
Step 3
Turn my power off urgently
If you have an emergency to report, please contact our customer helpline immediately on 03457 643 643. If you see electricity lines that are down or causing significant risk to the public, please call 999.
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Turn my power off temporarily
Step 4
Turn my power off temporarily
Show MoreWe can arrange to turn off your power for a short period to allow you to safely carry out work on your premises.
To obtain a quote for the work you, please complete an alteration application.
7 days
2 - 4 weeks
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Disconnect electricity at one property*
Step 5
Disconnect electricity at one property*
Show MoreApply for a disconnection of an overhead or underground service cable to a single premises and to remove the meter.
7 days
4 weeks
* You need to have the Meter Point Reference Number (MPRN) for the meter that you want to be disconnected.
** You may be required to pay a builder to carry out additional work such as the excavation of a joint hole.
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A business disconnection*
Step 6
A business disconnection*
Show MoreApply for a disconnection of an overhead or underground service cable to a single commercial premises and to remove the meter.
7 days
4 weeks
* You need to have the Meter Point Reference Number (MPRN) for the meter that you want to be disconnected.
** You may be required to pay a builder to carry out additional work such as the excavation of a joint hole.
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Confirmation Letter
Step 1
Confirmation Letter
If you require a confirmation letter for a recently disconnected premise then please contact 03457 643 643.