Meet Kelly Frizzell - Customer Service Officer

“I joined NIE Networks as a Survey Apprentice in 2015. During the apprenticeship I spent time on site training with experienced mentors in order to develop the relevant skills and experience required, as well as obtaining qualifications that would support my career within the company. On successful completion of the apprenticeship I was offered a job in the Lines Stations and SAR department as a surveyor. 

“I have recently changed career within NIE Networks to Customer Relations Officer and I am responsible for dealing with enquiries and complaints. The nature of the role requires excellent inter-personal and communications skills as I am liaising with many different departments within the company as well as dealing directly with customers. Every day brings different challenges but it is also very rewarding, especially when the customers express their gratitude.

“Applying for the apprenticeship with NIE Networks was one of the best decisions I have ever made and is a great way for anyone to start their career. The best parts about working for NIE Networks are the prospects, people and the variety. Due to the scale of the organisation there are many career paths to take and there are no limits if you are willing to put the work in.  The company is very supportive and encouraging when it comes to personal and professional development and there are many great people willing to support you along the way.”


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