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NIE Networks Privacy Statement

About NIE Networks

Northern Ireland Electricity Networks Limited (Company No. NI26041) (‘NIE Networks’) is the owner of the electricity transmission and distribution networks in Northern Ireland and the operator of the electricity distribution network which transports electricity to over 870,000 customers.
 

Our responsibility for your personal information

Personal information means, broadly, information that identifies (or that could, with other information that we hold or are likely to hold, identify) a living individual (‘personal information’).  This privacy statement (‘statement') describes how NIE Networks collects, stores, uses, shares and protects your personal information in connection with its business activities.  This statement is an important document because it explains the way that we use your personal information when you interact with us including, but not limited to, via our website (www.nienetworks.co.uk).  
 

The personal information we collect about you and why we use it

Overview of why you collect your personal information 

We collect your personal information so that we can manage our relationship with you in accordance with our legal and regulatory obligations.  The business activities for which we require your personal information include:
  • Managing your electricity connection;
  • Managing the safe, secure and reliable operation of the electricity distribution network in Northern Ireland;
  • Developing, constructing and managing the electricity network in Northern Ireland;
  • Complying with the requirements of our licence and other regulatory requirements.

We ensure that the information we collect is appropriate to the purposes for which it is obtained.

Overview of the personal information that we collect

We may collect personal information about you whenever there is contact between you and NIE Networks.  For example we may collect your personal information:
  • When you contact us by phone, e-mail or post;
  • When you fill in forms either on our website or in paper copy.  Such forms may include connection application forms, meter reading forms, feedback or comments on our performance and complaints; 
  • When you visit our website; or
  • When you contact us via Facebook or Twitter
We may also obtain information about you from external parties, such as electricity suppliers, as part of the standard operations of the electricity market.
Please note that we will only use and share your personal information in such a manner that we reasonably consider necessary to provide our services to you and to comply with our legal and regulatory obligations (including as described in this statement or as otherwise agreed between us).
More detailed information on how we process your personal information is as follows:
 

Your electricity connection

If you contact us with a general enquiry about your electricity connection.

We may collect your name, address, phone number and details on the nature and urgency of your enquiry so that we can respond to your query in the most efficient way.

If you contact us request a new connection or change to an existing connection. 

We may collect your name, address, phone number, email address, details about your property, access arrangements and other site specific details so that we can deal with your request.

If you contact us because of an emergency or as a result of a power cut

We may collect your personal contact details for the purpose of contacting and corresponding with you. We will also collect your address, including postcode, so that we can investigate and resolve the problem.

If you are on our critical care register 

We may collect your name, address, personal contact details and medical equipment details for the purposes of providing you with a quality information service during fault conditions.
 

NIE Networks Infrastructure

If you have NIE Networks equipment on or near your property

We may collect, store and use your name, address and contact details for the purpose of accessing, inspecting, maintaining or replacing that equipment.

If you are a landowner

We may collect, store and use details of your property, along with your name and personal contact details, for the purposes of performing the requirements of any wayleave, lease, or other agreement we may have with you in respect of any equipment placed (or to be placed) on your property.
 

Customer feedback

If you have a complaint

We may collect your name, address, phone number and details of the nature of your complaint so that we can ensure that the handling, investigation and response to the complaint is managed in the most efficient way 

If you agree to take part in a survey or focus group

We may contact you to ask if you would like to take part in a survey or focus group. If you agree, we will use the information you provide to gather views on a specific issue. We may also contact you with updates that relate to the focus group issue.  Please note, we may use a nominated research company to contact you on our behalf via email or telephone for this purpose but only to the extent needed to carry out the specific task to which you have agreed. 
 

If you sign up to a newsletter

We may collect your name and e mail address for the purpose of providing you with a newsletter about NIE Networks or connections
 

NIE Networks' suppliers

If you are a supplier (or prospective supplier) to NIE Networks

We may collect, store and use your personal and/or professional contact details (as well as contact details for any organisation that you represent) for the purpose of contacting and corresponding with you in relation to the services you supply to us. We may also collect your personal information through materials you may provide to us during the course of our contract with you, as well as your bank account and/or other payment details for the purpose of paying your fees.
 

Job applicants

If you complete a job application 

As part of any recruitment process, NIE Networks collects and processes personal information relating to job applicants. We may collect your name, address, national insurance number and contact details, including email address, telephone number, details of your qualifications, skills, experience and employment history, information about your current level of remuneration (including benefit entitlements) whether or not you have a disability for which NIE Networks needs to make reasonable adjustments during the recruitment process and information about your entitlement to work in the UK. Equal opportunity and monitoring information is also collected for statistical purposes, although this not mandatory.
 

How long we keep your personal information

Personal information collected by us will be held for as long as it is required to fulfil the purpose it was collected and to protect our business and our rights.  We are required to keep certain types of information for a specific period of time in order to comply with legal requirements.  The length of time we keep any part of your personal information will depend on the type of information and the purpose for which it was obtained.
 

Who we share your personal information with

Sharing your personal information with our contractors 

In order to help us provide our services to you and in order to comply with our legal and regulatory obligations we may engage consultants, suppliers and contractors for any reasonable purposes connected with our business.  Consequently, we may need to share your personal information with those contractors, etc. To the extent they require such information to carry out their specific tasks.  In accordance with the requirements of data protection legislation, we have contracts in place with these third party providers to ensure that the appropriate controls exist with regard to the use and protection of your personal information.
Your personal information may be transferred to, and stored at, a destination outside the European Economic Area (EEA).  It may be accessed or processed by staff operating outside the EEA, who work for us or for one of our contractors or suppliers.  By submitting your personal information, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with the requirements of this statement.
 

Other circumstances in which NIE Networks may disclose your personal information 

We are regulated by the utility regulator who from time to time may request information from us that includes your personal information.  We take steps to ensure that any information shared by us is done so securely.
We may also disclose your personal information to other third parties (including your electricity supplier) if we are under a duty to disclose or share that information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of connection, terms of use of system and/or other agreements; or to protect the rights, property, or safety of NIE Networks, our customers, or others. 

Providing information to NIE Networks about third parties 

You should not give us personal information about someone else (such as alternative named contacts or next of kin) without first getting their consent for it to be disclosed and used by us.  If you provide such third party information we will assume they have consented, although we may still ask for confirmation.
 

How NIE Networks keeps your personal data secure

We are committed to applying the appropriate technical and organisational security measures to protect your personal information against unlawful or unauthorised use and against accidental loss, damage or destruction. We make sure our staff, and anyone with access to personal information, is trained on how to protect personal information.  We have strict confidentiality agreements in place with our third party providers (including data protection obligations).  We regularly audit our systems and processes to ensure that we remain compliant with our data protection polices and legal obligations.  We will not pass any personal information we collect to third parties for the purposes of marketing.

How NIE Networks use cookies and other tracking technologies

Our website uses cookies to distinguish you from other users. This helps provide you with a good experience when you browse our website and it also helps us to improve it.
Most web browsers allow control of cookies through settings. You can remove any cookies already stored on your computer, but these may prevent you from using parts of our website.
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. YouTube will not store personally identifiable cookie information unless you play one of the embedded videos on the website..
Some details of your visit may be recorded for business reasons. The server logs requests made to it, including ip address and the user agent (browser). The web site uses Google analytics, a web analytics service provided by Google Inc. (‘Google’). Google analytics uses ‘cookies’, which are text files placed on your computer, to help us to analyse how the site is used.
The information generated by the cookie about your use of the website (including your ip address) will be transmitted to and stored by google. NIE Networks will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on google's behalf. Google will not associate your ip address with any other data held by google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our web site.
By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
The following technical details are recorded:
  1. IP addresses;
  2. Web search terms;
  3. Browser-type used and operating system.
This technical information will only be used for statistical and other administrative purposes.
 

How to update and access your personal information

You have a right to request access to the personal information that we hold about you or to have that information updated if it is incorrect.
In order to request a copy of the personal information that NIE Networks  holds about you, please either write to the Data Protection Officer, NIE Networks, 120 Malone road, Belfast BT9 5HT or email including the following information:
Your full name;
A brief description of the information that you are requesting, including a date range;
Any email addresses (past and present) used to contact NIE Networks; and
A copy of current and valid photo ID (e.g. Drivers licence).
From the date that we receive this information, we will endeavour to process your request in line with the relevant legislative requirements.
If you have questions in relation to your updating or accessing your personal information, please contact the Data Protection Officer, NIE Networks, 120 Malone road, Belfast BT9 5HT or via e-mail
 

Changes to this privacy statement

Any changes to this statement will be posted on this website so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  If at any time we decide to use personal information in a manner significantly different from that stated in this statement, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.