Customer helpline
03457 643 643

Contact us

For enquiries, please select the most appropriate link below.

Please note that at Northern Ireland Electricity Networks (NIE Networks), we are unable to deal with enquiries concerning electricity bills or switching suppliers. Please contact your electricity supplier directly if you have a query about your bill or you are moving house. 

Our customer helpline, 03457 643 643, is also available from 8.30am - 5pm, Monday to Friday. 

You can report a power cut online or by contacting our customer helpline on 03457 643 643 which is open 24 hours a day to report a loss of electricity supply. Customers using text phones can contact our Minicom Line on 03457 147 128 which is also available 24 hours a day to report a loss of supply.

Please note that calls may be recorded for quality and training purposes.

We have been experiencing some technical difficulties with our website. If you have sent us an enquiry or complaint during the period 21 September to 1 October 2015, can you please resend it, so we can make sure it has been received. We apologise for any inconvenience this may cause.  

Northern Ireland Electricity Networks Limited - Registered in Northern Ireland - Registered No: NI26041
Registered Office: 120 Malone Road, Belfast, BT9 5HT