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The Disconnection Process

What you need before you start

The following is a list of things you will need in order to successfully complete your application.

Note: You will be able to save your application and return to complete it when it suits you.

Disconnections

Disconnection Confirmation



  • Submit an application form

    Step 1

    Submit an application form

    Apply online here.

    To help you complete your application please refer to our help video below or select the 'What you need before you start' option above.

    Play Video

    YOU

  • Receive an acknowledgement

    Step 2

    Receive an acknowledgement

    If you submit your application online you will receive confirmation via email.

    Once we review your application, you will receive a confirmation email with your job reference number. One of our advisors will then contact you if needs be to discuss your application.

  • Quotation

    Step 3

    Quotation

    We will provide you with a formal quotation within 15 days provided we have all relevant information (what you need before you start).

    Your quotation will be valid for 90 days, after which time the quote will expire and if we need to re-issue a quote the costs may increase.

    NIE Networks

    15 DAYS

  • Accept terms & payment

    Step 4

    Accept terms & payment

    You can accept our terms online if using our online payment system or return your signed Acceptance of Terms by post to our Danesfort address listed below.

    Connections Customer Liaison
    NIE Networks
    Danesfort
    120 Malone Road
    Belfast
    BT9 5HT

    You can pay in multiple ways:

    - Online payments (Debit/Credit)
    - Online Banking (Bank Transfer / BACS)
    - Cheque

    YOU

  • Legal consents

    Step 5

    Legal consents

    You may need to get permission from third party landowners or government bodies including the Department for Infrastructure before work can commence.

    If there is any variation, we may need to issue you with a requote including revised terms for your job.

    Play video

    3 MONTHS

  • Notify your supplier

    Step 6

    Notify your supplier

    You'll need to confirm details of disconnection with your supplier.

    YOU

  • On-site construction

    Step 7

    On-site construction

    Once we’ve received full payment (if applicable) and all legalities have been obtained we will contact you to agree a date to start your work. Please prepare your site according to the design agreed and ensure your electrician’s work is complete.

    Watch our short Construction video for advice on preparing your site

    Play Video

    NIE Networks

    6-8 WEEKS



  • Safety message

    Step 1

    Safety message

    The safety of the general public, employees and environment is our priority. Construction or demolition work carried out near the electricity network can put you at risk from injury and cause inconvenience to customers in surrounding areas.

    You should exercise extreme caution when working in the vicinity of underground cables and overhead power lines by following the practical guidelines:

    1. Contact NIE Networks at the planning stage, by applying online or by downloading an application form and sending it in by post.
    2. Do not attempt to connect/disconnect electricity services yourself.
    3. Always treat electricity services as live unless it is confirmed dead by NIE Networks.
    4. If you have any queries you can contact us or call our customer helpline on 03457 643643.

    Site safety should be in accordance with HSE Guidance Note GS6 (Avoidance of Danger from Overhead Lines) and HSE Booklet HSG47 (Avoiding Danger from Underground Services) [links open in a new window].

  • Site layout plan

    Step 2

    Site layout plan

    Please provide a plan at an appropriate scale (our preference is 1:500).  Please show the outline of your house on the site and your meter position.

    Compatible file types:
    - AutoCAD (.dwg format, version 2010 or later) 
    - Adobe Acrobat (.pdf format)

    The maximum file size is 50 MB.

  • MPRN or Meter Serial Number for the site address

    Step 3

    MPRN or Meter Serial Number for the site address

    In order to process a disconnection, please provide either your:

    1. MPRN (this is an 11 digit number that begins with 8 and can be found on your electricity bill) or;
    2. Meter serial number (this can be found on the front panel of the meter, e.g. YH0124).
  • Photo of meter

    Step 4

    Photo of meter

    Please provide an image of your current meter position.

    Compatible file types:
    - Image files (.bmp, .gif, .jpg, .jpeg, .png, .tif, .tiff)

    The maximum file size is 50 MB.

  • Address & contact details

    Step 5

    Address & contact details

    To complete your application you will need to provide information for the following sections:

    1. Correspondence details
    2. Site details including site contact details (please specify, if this is different)
    3. Payment details (contact details of the person paying for the disconnection)
  • When do you need the work done?

    Step 6

    When do you need the work done?

    If possible please indicate your timescales. When considering your date of completion, please refer to the connections process timeline as your connections work may take up to 3 months to complete.


  • What service do you need?

    Step 1

    What service do you need?

    We have developed guide prices and timescales to assist you with your connections application.

    Note: These prices are for guidance only. Depending on the complexity of your requirements, the cost of your connection may increase. Your full quotation will be based on the costs outlined in the Schedules listed in our Statement of Charges.

  • Working close to electricity equipment

    Step 2

    Working close to electricity equipment

    If you are planning to work near or around overhead electricity lines please notify us by contacting our customer helpline on 03457 643 643 as soon as possible, before the work starts.

  • Turn my power off urgently

    Step 3

    Turn my power off urgently

    If you have an emergency to report, please contact our customer helpline immediately on 03457 643 643. If you see electricity lines that are down or causing significant risk to the public, please call 999.

  • Turn my power off temporarily

    Step 4

    Turn my power off temporarily

    We can arrange to turn off your power for a short period to allow you to safely carry out work on your premises.

    To obtain a quote for the work you, please complete an alteration application

    Show More

    7 days

    2 - 4 weeks

  • Disconnect electricity at one property*

    Step 5

    Disconnect electricity at one property*

    Apply for a disconnection of an overhead or underground service cable to a single premises and to remove the meter.

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    7 days

    4 weeks

    * You need to have the Meter Point Reference Number (MPRN) for the meter that you want to be disconnected.

    ** You may be required to pay a builder to carry out additional work such as the excavation of a joint hole.

     

  • A business disconnection*

    Step 6

    A business disconnection*

    Apply for a disconnection of an overhead or underground service cable to a single commercial premises and to remove the meter.

    Show More

    7 days

    4 weeks

    * You need to have the Meter Point Reference Number (MPRN) for the meter that you want to be disconnected.

    ** You may be required to pay a builder to carry out additional work such as the excavation of a joint hole.

     



  • Confirmation Letter

    Step 1

    Confirmation Letter

    If you require a confirmation letter for a recently disconnected premise then please contact 03457 643 643.