This Policy is an important document because it explains the way that we use your personal information when you interact with us including but not limited to on our website. When you deal with NIE Networks we will assume you agree to the use of your personal information as described in this Policy unless you tell us otherwise in writing.
Personal information that NIE Networks may collect from you and the uses made of it
We may collect personal information about you whenever we are in contact with you such as:
- Information that you provide by filling in forms either on the website or in paper copy. This includes, but is not limited to, connection application forms, meter reading forms and feedback or comments on our performance and complaints;
- Information that we are required to collect and process for regulatory reasons, for example, where required by the Utility Regulator
- If you contact us by phone, email or post we may keep a record
- Details of your visit to our website
Please note that we will assume, unless you tell us otherwise, that we may use and disclose your personal information in such a manner that we reasonably believe is necessary to provide our services to you (including as described in this Policy and as otherwise agreed between us).
More specifically, we will collect, store and use your personal information for the following purposes:
If you contact us because of a power cut
We will collect your personal contact details for the purpose of contacting and corresponding with you. We will also collect your address, including postcode, so that we can investigate and resolve the problem.
If you contact us to request a new connection or change to an existing connection
We collect your name, address, phone number, details about your property, access arrangements and other site specific details.
If you contact us in an emergency or with a general enquiry
We also collect your name, address including post code, phone number, the urgency of your enquiry and the nature of your query so we can respond to your query in the most efficient way.
If you are a landowner
We collect details of your property, along with your name, for the purposes of obtaining access to or placing equipment on your property.
If you are on our customer care register
We collect your name, address, personal contact details and medical equipment details for the purpose of providing you with a quality information service.
If you are a supplier (or prospective supplier) to NIE Networks
We may collect, store and use your personal and/or professional contact details for the purpose of contacting and corresponding with you, as well as contact details for any organisation that you represent;
We may also collect your personal information through materials you may provide to us in relation to the services you supply to us, as well as your bank account and/or other payment details for the purpose of paying your fees.
If you agree to take part in a focus group
We may contact you to ask if you would like to take part in a focus group. If you agree we will use the information you provide to gather views on a specific issue. If you agree we will also contact you with updates that relate to the focus group issue.
Who we share your personal information with
We use consultants, suppliers and contractors to help us provide services and we give them personal information but only to the extent they need to carry out their specific tasks. We have contracts in place with them containing obligations regarding compliance with data protection legislation to ensure that personal information is protected as much as possible.
Providing information to NIE Networks about third parties
You should not give us personal information about someone else (such as alternative named contacts or next of kin) without first getting their consent for it to be disclosed and used by us. If you provide such third party information we will assume they have consented, although we may still ask for confirmation.
Where NIE Networks stores your personal data
We have in place what we believe to be appropriate technical and organisational security measures to protect your personal information against unlawful or unauthorised use and against accidental loss, damage or destruction. We have strict confidentiality agreements in place with our third party providers (including data protection obligations). We will not pass any personal information collected to third parties for marketing purposes.
Other circumstances in which NIE Networks may disclose your personal information
We are regulated by the Utility Regulator who may request information that includes personal information. We take steps to ensure that any information is provided securely.
Non Personal Data
NIE Networks gathers statistical and other analytical information collected on an aggregate basis of all visitors to our web site. This non-personal data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our web site.
We use the non-personal data gathered from visitors to our web site in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our web site.
Most web browsers allow control of cookies through settings. You can remove any cookies already stored on your computer, but these may prevent you from using parts of our website.
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Web technical logs
Technical details of your visit to this website may be recorded for business reasons. None of this information can be used to ascertain your identity. This web site uses Google Analytics, a web analytics service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help us to analyse how the site is used.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. NIE Networks will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
The following technical details are recorded:
- IP addresses;
- web search terms;
- browser-type used and operating system.
This technical information will only be used for statistical and other administrative purposes.
Web forms may be used to submit queries and other communications to NIE Networks such as submitting a meter reading. Details collected by web forms will be retained by NIE Networks for a reasonable period in accordance with legislation.
Updating and accessing your information
You may edit the personal information we hold about you at any time and you have the right to access information held about you.