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03457 643 643


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using parts of our website.

When someone visits NIE's website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.

  • We collect this information in a way which does not identify anyone.
  • We do not make any attempt to find out the identities of those visiting NIE's website
  • We will not associate any data gathered from this site with any personally identifying information from any source.
  • If we do want to collect personally identifiable information through our website, we will be up front about this.
  • We will make it clear when we collect personal information and will explain what we intend to do with it. 

Use of cookies by NIE

The table below explains the cookies we use on this website and why we use them.



Cookie Name Purpose
Microsoft ASP.NET_SessionId Standard ASP.NET cookie containing the user's Session ID. Cookie is deleted when you close your browser
Kentico CMSPreferredCulture The user preferred culture and UI culture. These are persistent cookies that expire in 12 months.
Google Analytics __utma
These persistent cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an aggregated and anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.




Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit
To opt out of being tracked by Google Analytics across all websites visit

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

Personal data

The personal data you provide to us may be used for the purposes of processing meter reading details submitted by you; responding to your communications such as complaints, critical care registrations and generation connection registrations; or sending you an NIE newsletter if you have confirmed a subscription to our mailing list.

We may share the information we have about you with relevant industry organisations including electricity suppliers based on agreed industry processes.  We may also pass information about you to our agents and service providers when relevant to NIE and our activities. 

We may also share this information for the purposes of obtaining, maintaining and exchanging information on meter points, reporting to the Utility Regulator and government departments or by reasons of law or other arrangements applying to NIE and our activities.


The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. Your personal data is held on secure servers hosted. We will take all reasonable steps (including appropriate technical and organisational measures) to protect your personal data.

Updating, verifying and deleting personal data

You may inform us of any changes in your personal data, and in accordance with our obligations under the Data Protection Act 1998 we will update or delete your personal data accordingly. To find out what personal data we hold on you or to have your personal data updated, amended or removed from our database, please contact us or send us an email to Any such data subject requests may be subject to the prescribed fee.

Sale of business

We reserve the right to transfer information (including your personal data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company. We would do so provided that the third party agrees to adhere to the terms of the Website Privacy Policy and provided that the third party only uses your personal data for the purposes that you provided it to us and complies with the Data Protection Act 1988. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

Changes to the Web Site Privacy Policy

Any changes to this Web Site Privacy Policy will be posted on this web site so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use personal data in a manner significantly different from that stated in this Web Site Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

Northern Ireland Electricity Limited - Registered in Northern Ireland - Registered No: NI26041
Registered Office: 120 Malone Road, Belfast, BT9 5HT