Customer FAQs - meter replacements  

What work is involved in a meter replacement?

There are two parts to your meter – the meter itself which may be under the stairs or in a meter box outside and the customer unit where you input your vend codes. The meter installer will only change the meter.  We will fit the new meter in the same place and we will take away and responsibly dispose of the old meter. Your consumer unit will remain the same.

Who carries out the work?

This work will be carried out by NIE Networks staff or qualified electricians from KJM Electrical, ROL Testing or MDE Installations.

What do I need to do?

You will need to ensure the area around the meter is clear and there is good access. The meter installer will ask you to turn off all electrical appliances before switching off power to your home for 10-15 minutes.

What happens if I'm not in when they call?

If you're not in, a card will be left by the installer to allow you to contact the installer directly to arrange access.

In some cases, for example, where there is access to the meter in an outdoor meter box or enclosure, it may be changed while you are not at home. A card will be left to advise you that it has been changed.

What happens to my credit for a pay and go meter?

Any credit that you had in your old meter will automatically be transferred to the new meter by your installer. If you had bought electricity but hadn’t put it onto your meter before it was replaced, your meter installer will be able to update it directly onto your new meter.

How long will it take?

It will take approximately 30 minutes to one hour to replace the meter and carry out all relevant safety checks.

How do I use the new meter?

When the meter has been fitted the installer will show you how to read the new meter.

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