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Disconnection

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The Disconnection Process

What you need before you start

The following is a list of things you will need in order to successfully complete your application.

Note: You will be able to save your application and return to complete it when it suits you.

Disconnections

  • Submit an application form

    Submit an application form

    Apply online here.

    Apply by post, download a disconnection application form [PDF format] complete and return to:

    Customer Liaison, NIE Networks
    Unit 3 Channel Wharf, 21 Old Channel Road, Belfast, BT3 9DE

    Play Video

    YOU

  • Receive an acknowledgement

    Receive an acknowledgement

    If you submit your application online you will receive confirmation via email.

    Once we review your application you will get your job reference number within 5 working days. We will then contact you to talk through your application.

  • Quotation

    Quotation

    We will provide you with a formal quotation within 15 days provided we have all relevant information (what you need before you start).

    Your quotation will be valid for 90 days, after which time the quote will expire and if we need to re-issue a quote the costs may increase.

    NIE Networks

    15 DAYS

  • Accept terms & payment

    Accept terms & payment

    You can accept our terms online if using our online payment system or return your signed Acceptance of Terms by post to our Channel Wharf address listed above.


    You can pay in multiple ways:

    - Online payments (Debit/Credit)
    - Online Banking (Bank Transfer / BACS)
    - Cheque

    YOU

  • Legal consents

    Legal consents

    You may need to get permission from third party landowners or government bodies including the Department for Infrastructure before work can commence.

    If there is any variation, we may need to issue you with a requote including revised terms for your job.

    3 MONTHS

  • Notify your supplier

    Notify your supplier

    You'll need to confirm details of disconnection with your supplier.

    YOU

  • On-site construction

    On-site construction

    Once we’ve received full payment (if applicable) and all legalities have been obtained we will contact you to agree a date to start your work. Please prepare your site according to the design agreed and ensure your electrician’s work is complete.

    Watch our short Construction video for advice on preparing your site

    Play Video

    NIE Networks

    6-8 WEEKS

  • Confirmation of disconnection

    Confirmation of disconnection

    If you require confirmation of your disconnection contact us on 03457 643 643

    YOU

  • Safety message

    Safety message

    The safety of the general public, employees and environment is our priority. Construction or demolition work carried out near the electricity network can put you at risk from injury and cause inconvenience to customers in surrounding areas.

    You should exercise extreme caution when working in the vicinity of underground cables and overhead power lines by following the practical guidelines:

    1. Contact NIE Networks at the planning stage, by applying online or by downloading an application form and sending it in by post.
    2. Do not attempt to connect/disconnect electricity services yourself.
    3. Always treat electricity services as live unless it is confirmed dead by NIE Networks.
    4. If you have any queries you can contact us or call our customer helpline on 03457 643643.

    Site safety should be in accordance with HSE Guidance Note GS6 (Avoidance of Danger from Overhead Lines) and HSE Booklet HSG47 (Avoiding Danger from Underground Services) [links open in a new window].

  • Site layout plan

    Site layout plan

    Please provide a plan at an appropriate scale (our preference is 1:500).  Please show the outline of your house on the site and your meter position.

    Compatible file types:
    - AutoCAD (.dwg format, version 2010 or later) 
    - Adobe Acrobat (.pdf format)

    The maximum file size is 50 MB.

  • MPRN or Meter Serial Number for the site address

    MPRN or Meter Serial Number for the site address

    In order to process a disconnection, please provide either your:

    1. MPRN (this is an 11 digit number that begins with 8 and can be found on your electricity bill) or;
    2. Meter serial number (this can be found on the front panel of the meter, e.g. YH0124).
  • Photo of meter

    Photo of meter

    Please provide an image of your current meter position.

    Compatible file types:
    - Image files (.bmp, .gif, .jpg, .jpeg, .png, .tif, .tiff)

    The maximum file size is 50 MB.

  • Address & contact details

    Address & contact details

    To complete your application you will need to provide information for the following sections:

    1. Correspondence details
    2. Site details including site contact details (please specify, if this is different)
    3. Payment details (contact details of the person paying for the disconnection)
  • When do you need the work done?

    When do you need the work done?

    If possible please indicate your timescales. When considering your date of completion, please refer to the connections process timeline as your connections work may take up to 3 months to complete.
  • What service do you need?

    What service do you need?

    We have developed guide prices and timescales to assist you with your connections application.

    Note: These prices are for guideance only. Depending on the complexity of your requirements, the cost of your connection may increase. Your full quotation will be based on the costs outlined in the Schedules listed in the NIE Network's Statement of Charges [PDF format].

  • Working close to electricity equipment

    Working close to electricity equipment

    If you are planning to work near or around overhead electricity lines please notify us by contacting our customer helpline on 03457 643 643 as soon as possible, before the work starts.

  • Turn my power off urgently

    Turn my power off urgently

    If you have an emergency to report, please contact our customer helpline immediately on 03457 643 643. If you see electricity lines that are down or causing significant risk to the public, please call 999.

  • Turn my power off temporarily

    Turn my power off temporarily

    We can arrange to turn off your power for a short period to allow you to safely carry out work on your premises.

    To obtain a quote for the work you, please complete an alteration application

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    7 days

    2 - 4 weeks

    Average Price: £200 - Domestic

    range
  • Disconnect electricity at one property*

    Disconnect electricity at one property*

    Apply for a disconnection of an overhead or underground service cable to a single premises and to remove the meter.

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    7 days

    4 weeks

    Average Price: £500**

    range

    * You need to have the Meter Point Reference Number (MPRN) for the meter that you want to be disconnected.

    ** You may be required to pay a builder to carry out additional work such as the excavation of a joint hole.

    To apply by post, Download a PDF application form [500kB PDF];

  • A business disconnection*

    A business disconnection*

    Apply for a disconnection of an overhead or underground service cable to a single commercial premises and to remove the meter.

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    7 days

    4 weeks

    Average Price: £1,000**

    range

    * You need to have the Meter Point Reference Number (MPRN) for the meter that you want to be disconnected.

    ** You may be required to pay a builder to carry out additional work such as the excavation of a joint hole.

    To apply by post, download a PDF application form [500kB PDF]