Planned interruptions - what to do?

Be prepared

  • Know where your household fuses and trip switches are located.
  • Keep a supply of batteries for radios, torches and candles in the house.
  • Have a battery-powered or wind-up radio to hand.
  • Check on elderly or vulnerable neighbours or relatives. Customers dependent on electrical equipment for healthcare should join our critical care register.
  •  Make sure you have a charged mobile to hand with all important numbers stored
  • Keep your freezer door closed and cover with a blanket, helping to keep it cold.

Customers dependent upon electricity for healthcare needs

If you are a customer on our critical care register, we will keep in contact with you or your nominated carer. You can join our register online or contact our customer helpline on 03457 643 643.

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